CORPORATE INFO
RETURN AND REFUND
Returns and Exchange Policy
You have the option to return any product ordered within 30 days of its date of receipt. TobiAkiode offers two types of returns: online or at the address stipulated below.
If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
The product must be returned in perfect condition, unworn, in its entirety (boxes, accessories, covers, labels, booklets, etc.) and in its original packaging, accompanied by a copy of the receipt. We recommend you take all necessary precautions to ensure its protection. Any damaged, used, incomplete, or soiled product will not be eligible for a refund.
TobiAkiode only replaces a product if they are defective or damaged. If you need to exchange it for the same item, email us at shop@tobiakiode.com for support.
Please follow the returns procedures below to return your products to us.
Returns procedures
Terms and fees of return are provided by TobiAkiode.
Declare your return Online:
1. Go to the “Sign in” Account section of the shop.tobiakiode.com website.
2. Sign in using your “Member” ID and password or the “Verify the order” fields.
3. Once you’re signed in, go to your order and click on “Request return.”
4. Select the product(s) to be returned and indicate the reason for return.
5. Confirm/Create your request for a return. You will receive a confirmation email with your return number.
To return your package:
Drop it off at or mail your product to:
- 111 Knights Road, Hoo, Rochester, Medway, ME3 9BU.
You will be required to present your ID. If you designated a third person to make a return, he/she must provide his/her own ID.
After a preliminary check of the product returned, a Customer service consultant will provide you with a document acknowledging the return of your item(s). Keep this document until you receive an email confirming your refund.
When you return a product to us, please note that the refund will not be made on-site.
Feel free to contact, if needed, our Customer service.
Cost of returns
You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. The shipping return cost will be deducted from your refund if you receive a refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. However, we don’t guarantee that we will receive your returned item.
Refunds
Terms of refund
In case of a return, the refund will occur within 72 hours of receipt of the product(s). However, the maximum period for refund is 14 days after receipt.
A confirmation email will be sent to you. The refund will then be made according to the same payment method and in the same currency as that used by the customer upon payment of his/her order.
Mode of refund: Refunds will be made via the credit card used for payment. For security reasons, we are not authorized to carry out the refund to another account or via a credit card other than that used to pay for the order.
Late or missing refunds
Our Refund and return policy requires that if you haven’t received a refund, first recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at shop@tobiakiode.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Gifts
Our Refund and returns policy requires that if the item was marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return. In addition, once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to give to you later, we will refund the gift giver, and they will find out about your return.
Customer Support
Our customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. There’s additional information protecting consumers’ rights on the GOV.UK refund and returns policy page here for your information and guidance.
Need help?
Contact us at shop@tobiakiode.com for questions related to refunds and returns.